Shipping and Return Policy

Shipping Policy:

Original art - All of my available originals come with a certificate of authenticity and a matching print! As soon as you place your order for your original painting, I will begin processing your print, I add a fresh coat of varnish, paper and wire the back, then begin my intricate packaging process to ensure your painting arrives safe and sound! This process generally takes about a week before I am ready to send it off to it’s new home! Once I do ship, I insure your package for it’s full cost, as well as provide overnight or 2-day shipping. In the event you need your painting sooner than the 7-9 day window, just let me know and I can have it packaged and ready to go more quickly!

Prints - Prints are made on demand the next business day after ordering! I usually have them shipped within 48 hours and shipping take about 2-4 days depending on your location. I offer same day production, as well as expedited shipping options if you are in need of your artwork sooner! Just send me a text at 585-319-8973, or an email to info@jasmine-elizabeth,com and I can get you set up for a rush order!

All packages are securely packed to ensure safe arrival of your artwork. All packages are insured for their full retail value. You will receive an email with a tracking number once your order ships. For the most accurate delivery estimate, please check your tracking information.

International Shipping Policy:

I do ship internationally! The shipping costs, taxes, and duties are the buyer’s responsibility and vary based on the artwork's size and weight. Shipping fees are calculated at checkout. International buyers are encouraged to contact me before ordering for an exact shipping quote or any questions.

For questions about your shipment or to request a custom shipping invoice, please email Malia at info@jasmine-elizabeth.com.

Return Policy:

RETURNS: As I aim to connect my paintings with genuine art lovers, I currently do not accept returns. If you have any concerns or questions before placing your order, please contact me. I appreciate your understanding.

DAMAGE: If there are issues with the artwork upon arrival, each case will be reviewed individually. You must notify me within 7 days of the delivery date reported by the shipping company. In the rare event of damage during shipping, please include photos to facilitate the claim process, including boxing damage prior to opening the artwork. I will assess the damage and collaborate on how you would like to receive your replacement!